Privacy Policy

Last Updated: 11/19/2025
This document is available on https://lensandlinen.com/privacy-policy

Kalium L.L.C. doing business as Lens And Linen (“Lens And Linen,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.lensandlinen.com] (the “Site”) and use our services (the “Services”).

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. The Roles of the Parties

For the purpose of this policy, it is important to understand two key roles:

Data Controller (The Photographer): You, our customer (the professional photographer), are the “Data Controller.” You determine the purposes and means of processing personal data. You have a direct relationship with your clients and are responsible for obtaining their legal consent to use their photos.
Data Processor (Lens And Linen): We are the “Data Processor.” We process personal data (the “Client Photos”) on your behalf and at your direction to fulfill your orders.

This policy covers two types of information:

Photographer Information: Information we collect about you, the photographer.
Client Photos & Data: The photographs and any associated client data you upload for us to create products.

2. Information We Collect

A. Photographer Information (Information You Provide to Us)

We collect personally identifiable information about you (the photographer) when you:

Create an account on our Site.
Place an order for our Services.
Contact us through email, contact forms, or customer support.

This information includes:

Your Full Name
Your Business Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment information (processed by our secure third-party payment processor).

We also automatically collect limited technical data such as your IP address, browser type, and usage information through cookies or analytics tools to improve our website and detect potential security issues.

B. Client Photos & Data (Information We Process for You)

When you use our Services, you will upload digital files (“Client Photos”) to be used in our products (photo books, notepads, USBs, etc.). These Client Photos are the personal data of your clients. We do not collect this data ourselves; we process it solely based on your instruction (i.e., your order).

3. How We Use Your Information

A. Use of Photographer Information

We use the information we collect about you (the photographer) to:

Create and manage your account.
Fulfill and manage your orders.
Process payments and refunds.
Communicate with you about your orders, account, or our Services.
Email you with updates, newsletters, or promotional offers (you may opt out at any time).
Improve our Site and Services.

B. Use of Client Photos & Data

Our use of Client Photos is strictly limited. We use Client Photos only to:

Manufacture the specific products you have ordered.
Perform quality control checks on those products.
Fulfill the shipment of the final products to you or your designated recipient.

We will never use the Client Photos for any other purpose, such as marketing, advertising, or selling them, without your explicit, separate consent.

4. How We Share Information

We do not sell, rent, or trade your information. We may share information in the following limited circumstances:

Service Providers: With third-party vendors who perform services for us, such as payment processing, printing labs, product manufacturing, and shipping carriers. These vendors are contractually bound to protect your data and are only permitted to use it to fulfill the service we have requested.
Legal Requirements: If required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.

5. Data Storage & Deletion

A. Photographer Information

We will retain your account information as long as your account is active or as needed to provide you Services, comply with our legal obligations, and resolve disputes.

B. Client Photos & Data

We understand that Client Photos are sensitive. Our policy is to minimize the time we store this data.

We will automatically and permanently delete all Client Photos associated with your order 90 days after your order has been successfully fulfilled and shipped.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information and the Client Photos you upload. This includes SSL technology, data encryption, and secure-access controls for our servers.

Client Photos and order data are stored on secure servers operated by reputable cloud providers (such as Amazon Web Services or Backblaze B2) using encryption in transit and at rest. Access to these files is restricted to authorized personnel only for production and support purposes.

While we have taken reasonable steps to secure the data you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Data Protection Rights

You have rights regarding your personal data. As our customer (the photographer), you can:

Access, correct, or update your account information at any time.
Request the deletion of your account.
Opt out of our marketing communications.

As the “Data Processor,” we will assist you, the “Data Controller,” in fulfilling any data rights requests (e.g., access or deletion) you may receive from your clients regarding the photos we are processing for you.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Lens And Linen (c/o Kalium L.L.C.)

info@lensandlinen.com